In using the bill payment service, you agree to provide true, accurate, current and complete information about yourself, your payment account details, your biller details and maintain and undertakes to promptly update all such details to keep it true, accurate, current and complete at all times. All payments made on the Azore Platform are final with no refund or exchange permitted. You are responsible for the details filled by you for which you made payment. Azore is not responsible for any payment, prepaid recharge, for an incorrect mobile number or service provider account number or incorrect data or any detail filled by you. However, if in a transaction performed by you on the Azore Platform, money has been charged to your card or bank account and a payment/recharge is not delivered within 24 hours of the completion of the transaction, then you shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Azore Platform. Please include in the e-mail the following details – flat number, society name, mobile number (in case of payment made to society), DTH account number or data card or toll-tag information, IGL- BP number, or any other operator or service provider name, recharge or amount value, transaction date and order number etc. Azore will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the recharge, then you will be refunded the money within 21 working days from the date of receipt of your e mail. All refunds will be credited to your bank account as provided by you. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy.

Please note that Azore undertakes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

• If the payment instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed;
• If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
• If the funds available in the payment account are under any encumbrance or charge;
• If your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);
• If payment is not processed by biller upon receipt;
• Circumstances beyond the control of Azore (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).